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Training which builds relationships and creates great teams

Equip your team to build trust and navigate complex conversations, so that you and your organisation can reduce barriers and make a bigger impact.

We work with passionate teams who care about making the world a better place.

But even when everyone shares the same goals, small issues can escalate, leading to poor communication, tension, and friction – in and outside of your organisation.

Collaboration and group decision making can become difficult, especially when you have individuals pulling in different directions, in deadlock or lacking trust or respect for each other.

Whether you personally put off hard conversations, or go in fighting and regret it later, there are simple skills everyone can pick up to have better conversations that prevent stress and solve problems.  

“This was amazing. One of my favourite sessions, and certainly my favourite workplace-training session.”

 – Crux training participant

We specialize in supporting trustees, leaders, and social impact teams. Our training empowers people to overcome conflict, collaborate effectively, and create a workplace where both impact and well-being thrive.

When your organisation doesn’t have these skills, unresolved conflict slows impact, makes people miserable and ultimately risks organisational breakdown. 

We equip people to make a difference and enjoy work at the same time. 

We design bespoke courses tailored to your context. 

Here are some examples of skills we have trained teams in:

Giving and receiving feedback
Communicating effectively
Transforming conflict and difficult conversations
Maintaining boundaries and self care
Handling complaints
Building trust, relationships and positive cultures
Conversations across difference
De-escalating conflict
Coaching skills
Negotiation skills

“Sarah and Phil are insightful and dynamic in the way they deliver training. Their training practically helped prepare me for a potentially difficult conversation. It has also helped me to listen better and see conversations as tools to understand others and listen to them.”

 – Crux training participant

Our approach:

We are passionate about training, coaching and facilitation which embeds learning, helps people realise their existing strengths and gives them new skills so that they can thrive. We love collaborating with our partners and design bespoke sessions, using a range of tools and techniques, including:

Delivered content e.g. concepts and exercises from psychology, non violent communication, conflict resolution and habit formation
Group coaching
Individual reflection
Creative exercises which generate fresh thinking
Somatic exercises designed to help our bodies and minds in tandem
Q&A and interactive discussion to embed learning
Engaging different learning / thinking styles
Action-focussed questions to generate change

I really loved the participatory elements and how the content was applicable to lots of areas of life”

 – Crux training participant

“I feel more equipped to build trust and have conversations with partners”

 – Crux training participant

events and discussion

Looking for tips?

Check out our podcasts for more information on mediation, thoughts and advice on dealing with conflict.

Interested in our negotiation training course?

We run a negotiation course hosted by one of our partners, Joshua Becker. Joshua is an experienced practitioner, teacher, and researcher.  As a Best 40 Under 40 MBA Professor at the UCL School of Management, Joshua trains his students in the art of negotiating to win. His world-leading research has been featured in the Harvard Business Review Guide to Critical Thinking.  

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