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De-escalating conflict


What can we do when a conversation is going really wrong, in the heat of the moment? This week, we look at de-escalating conflict. How can we notice when a conversation is getting out of control, and how can we turn it back around?

Plus: conflict by text/social media, and what happens when someone doesn’t listen.

Episode links:

How I survived workplace bullying:

Acas website for advice on workplace rights and grievance procedures:

And the Acas helpline: 0300 123 1100


Mediation and Conflict: 


Counselling/individual therapy:

You can find a full list of free services on the NHS website:


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